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Alice has amazing hands! She does an excellent job at creating enough warmth to loosen tight muscles, stimulate the circulatory system, and has pinpoint precision to find the spot(s) in need of attention. I don't trust everyone with my neck, as i've had unfavorable experiences, but Alice was extremely attentive and gentle, and my neck still felt wonderful after a few days, rather than stiffening back up or leading to horrible headaches. I HIGHLY recommend Alice!